DELIVERY ARRANGEMENTS

We use a number of different couriers to transport our furniture ranges. Some smaller or flat packed items are sent via standard courier service. Our made-to-order furniture ranges are usually delivered using a specialist carrier. Estimated delivery dates are shown where an item is not held in stock. We endeavour to contact you prior to dispatch to arrange a convenient date for delivery.

Delivery charges, where not calculated by weight, are clearly shown at point of order. You can also calculate shipping costs prior to completing your order, using the icon beneath your shopping cart on the left menu. Simply add the required items to your shopping cart, click on calculate shipping, and fill in your postcode. You can delete items if you are not happy with the amount, although we would point out that we use the best and most cost-effective delivery service available, and we do not make a profit on carriage charges. Please note that the majority of our furniture items are available for delivery to mainland UK addresses only. Accessories and soft furnishings can usually be shipped overseas, but please be aware that as we are a UK based site, our prices are in £ sterling and you will be charged in our currency. We reserve the right to decline overseas orders for items that are unsuitable to ship, although you can contact us to request collection by your own freight forwarders on some product ranges. Please email to request clarification if you are unsure.

All items will normally require a signature on delivery. It is the customer's responsibility to check condition of the packaging, and if possible the goods, before releasing the delivery driver with your signature. If you cannot do this, please clearly write 'UNCHECKED' next to your signature. (If the item is being sent as a gift, please inform the recipient of their obligation) In the unlikely event of damage having occurred during transit, please telephone us immediately on (01531) 650974. We will then accept the goods back, and arrange to refund your carriage costs for the return. We will offer you a replacement or refund.

YOUR RIGHT TO CANCEL.

You can cancel your order with us at any time up to seven days after receipt of the items. Follow the instructions for returning items which are laid out below. You will be responsible for the cost of returning items to us, and we regret that if the order has been dispatched, carriage costs cannot be refunded. *PLEASE NOTE- PERSONALISED AND MADE TO ORDER ITEMS CANNOT BE CANCELLED ONCE THE ORDER HAS BEEN PUT INTO PRODUCTION.

RETURNING ITEMS TO US

If, on receipt of your order, you are unhappy with your goods for any reason, we will be happy to provide a replacement or refund. (Personalised and made-to-order items cannot be returned.) Prior to dispatching anything to us, please call us on (01531) 650974 for a returns number, as we cannot accept items without this. Items must be returned to us within seven days of receipt, unused and in their original packaging, with your returns number clearly written on the package. You are strongly advised to send back items using a recorded delivery service to prevent uninsured loss. We regret that we cannot refund any carriage costs, and that you are responsible for the cost incurred in returning unwanted items to us.

OUR RETURNS ADDRESS IS; RETURNS, FUNKYKIDSFURNITURE, PLAYLEYS PLACE, PLAYLEY GREEN, REDMARLEY, GLOS. GL19 3NB

If you require clarification of any of the above information, please call us on (01531)650974, or email us via our contact page

Hippins Group Vat Number GB891 5399 76

Please note that if you have an AOL email account, you might find that your confirmation emails from us are blocked. You can still check the status of your order by accessing your funkykidsfurniture account using your email address and password.