When submitting an order, you are deemed to have read and accepted our terms and conditions, accessed via the top menu bar. We recommend that you also read carefully the delivery and returns information below.

Items showing as being in stock are usually dispatched within 48 hours of order, if you have received your email confirmation of shipping, you should contact us if the item has not arrived within 14 days. Please make sure that the email address you have given is correct, and that you have supplied a landline telephone number for the delivery address. For couriered items you will usually receive an email notification of intent to deliver on the morning of delivery, with contact details so that you can rearrange if not convenient. If the item does not arrive as notified, please refer in the first instance to the courier's website to check the item is out for delivery. 

All items will normally require a signature on delivery (except smaller light items which will be dispatched using Royal Mail and will be delivered by your postman.) We cannot leave goods without a signature, although if a neighbour can take delivery if you should be out, you can request this option in the delivery instructions box at checkout. It is the customer's responsibility to check condition of the packaging, and if possible the goods, before releasing the delivery driver with your signature. If you cannot do this, please clearly write 'UNCHECKED' next to your signature, noting any visible damage to the packaging on the drivers docket. (If the item is being sent as a gift, or being left with a neighbour, please inform the recipient of their obligation)

In the unlikely event of damage having occurred during transit, please telephone us immediately on (01531) 650843. It is also recommended that you email us with pictures of any damage. We will then arrange to accept the goods back, and refund your carriage costs for the return. We will offer you a replacement or refund. See the returns information in our terms and conditions pages for further detail on your rights and obligations.

Items are delivered to your doorstep, for you to take in and to place in the room of your choice and assemble yourself. Deliveries made by national carriers will be delivered by one man and delivered to your front door. The services used will only deliver the ordered items to the front door of the designated delivery address. This means that if you reside in an apartment or a block of flats, the delivery driver will deliver to the lobby or service bay of the building only. He will not bring items up stairs. Delivery drivers may deliver items to kerbside if access to your premises is difficult or restricted eg. with steps. Please understand that couriers and logistics companies are not insured to enter private premises. Please be aware that if you purchase a product with a doorstep delivery service (rather than a delivery and assembly service) and require assistance with the positioning of the product, you must arrange the assistance yourself.

Our furniture ranges are usually delivered using a specialist carrier. Estimated delivery dates are shown where an item is not held in stock, and in these cases we endeavour to contact you prior to dispatch to arrange a convenient date for delivery. The delivery of these items is usually to doorstep. If you are available to provide assistance to the driver, he may at his discretion help you to place the items in a ground floor room. He is not paid or insured to help you unpack or take items upstairs.

Please note that if an arrangement has been made with you either verbally or by email, to deliver your goods on a specific day, we reserve the right to impose a redelivery charge if the driver is unable to make the delivery as agreed due to access being unavailable. You will be required to sign for the goods, and we recommend that you sign for the items as 'unchecked', noting any visible damage to the packaging on the drivers docket.*PLEASE NOTE- FLAT PACK FURNITURE WHICH HAS BEEN PARTLY OR FULLY ASSEMBLED CANNOT BE RETURNED. WE RECOMMEND CAREFULLY UNPACKING AND CHECKING EACH PIECE FOR DAMAGE BEFORE YOU START TO ASSEMBLE ANY FURNITURE.

If you are unable to take doorstep delivery of larger items, we recommend that you speak to us request our two-man 'white glove' delivery service, for which an additional charge is made. The white glove service includes positioning the items in the room of your choice, unpacking and removal of packaging materials. If you require assistance with assembly please email us and we may be able to provide this service.

Some furniture ranges come with a delivery and assembly service. This is clearly indicated in the product description, and the service will include taking the item to the room of your choice, unpacking and assembling the item, and removing packaging. Ensuring that access is suitable for the goods is the customer's responsibility. This service is arranged with you by telephone for a specific date and we reserve the right to impose a redelivery charge if the driver is unable to make the delivery as agreed due to access being unavailable.

Delivery charges, where not calculated by weight, are clearly shown on the drop down menu on the product information page. Some areas of the UK such as Northern Scotland, and Cornwall, may incur a higher delivery charge due to inevitable increased distance costs. UK mainland delivery excludes the following postcodes:  AB, IV, PH, KW, PA, BT, Jersey, Scottish Isles, Northern & Southern Ireland,  Isle of Wight. Where delivery is available, extra charges are usually levied for these areas, please call if unsure.
You should select the correct area from the drop-down menu, but in cases where an error has been made we reserve the right to adjust your delivery charges or decline the order. You will be informed of this by email or telephone.

For items where a delivery charge is not shown as an option for you to select, the amount of the carriage charge is automatically calculated by weight. We would point out that we use the best and most cost-effective delivery service available, and we do not make a profit on carriage charges. Furniture items are not usually available for overseas shipping.

OVERSEAS CUSTOMERS Please note that the majority of our furniture items are available for delivery to mainland UK addresses only. Accessories and soft furnishings can usually be shipped overseas, but please be aware that as we are a UK based site, our prices are in GBP £ pounds sterling and you will be charged in our currency. We reserve the right to decline overseas orders for items that are unsuitable to ship, although you can contact us to request a shipping quote, or collection by your own freight forwarders on some product ranges. Please email to request clarification if you are unsure. Please be aware that we do not offer tax-free shipping and that our prices include UK VAT at 17.5%. 

RETURNING ITEMS TO US

If, on receipt of your order, you are unhappy with your goods for any reason, we will be happy to provide a replacement or refund FOR UNUSED GOODS IN SALEABLE CONDITION. (Flat pack furniture which has been partly or fully assembled is counted as second-hand and cannot be returned. Personalised and made-to-order items cannot be returned.) Please refer to our our terms and conditions pages for full information on your rights and obligations.

Prior to dispatching anything to us, please call us on (01531) 650974 for a returns number, as we cannot accept items without this. You must notify us of your intention to return any item within seven working days of receipt. Item must be returned, unused and in their original packaging, with your returns number clearly written on the package. You are strongly advised to send back items using a recorded delivery service to prevent uninsured loss. We regret that we cannot refund any carriage costs, and that you are responsible for the cost incurred in returning unwanted items to us. We are usually able to arrange collection of furniture items, at your cost, but flat pack items which have been partly or fully assembled are not returnable.

 If you require clarification of any of the above information, please call us on (01531)650974, or email us via our contact page.

Hippins Group Vat Number GB891 5399 76

Please note that if you have an AOL email account, you might find that your confirmation emails from us are blocked. You can still check the status of your order by accessing your funkykidsfurniture account using your email address and password. 

When submitting an order, you are deemed to have read and accepted our terms and conditions. We recommend that you also read carefully the delivery information below.

DELIVERY ARRANGEMENTS